Here's what your car needs when it comes to fluids. You can save money doing it yourself, especially with our Every Day Low Prices. If you like taking charge of car maintenance yourself, Walmart has all the fluids, filters and tools you need to keep your car running smoothly. This means checking the fluids on a regular basis and changing them (or having a trusted auto shop do the job) when the time comes to refresh everything. They course through your vehicle and need to be clean to let your car, truck or SUV operate at peak performance. The fluids in your car are essentially its lifeblood, and your vehicle's components need different fluids to function as intended. Air Conditioning Chemicals and RefrigerantsĪutomotive fluids help keep your vehicle running like new.Car running smoothly so we hope no future problems! Thank you all. So for now…I think we have gone as far as we can go. I asked if this was corporate policy to distribute cash without any documentation. I then followed up to corporate to request a copy of our complaint file and notify them of what happened and the outcome and the process they followed. They paid us in cash and would not provide us any receipt showing money paid to us. So…all that being said, they said they would cover our mechanics cost. Then they said it would be impossible for us to drive the car without transmission fluid. Then they said they would know it was not oil because of color difference in the fluids. They said they don’t touch transmission fluid and that it would take too long for them to drain it. They would not sign anything and disagreed that they made a mistake. My wife visited the auto center at the Walmart today to request the reimbursement and statement in writing. Response back that it was forwarded to store manager for resolution. This morning I wrote a corporate complaint and asked for reimbursement of the mechanic fee we paid to correct and investigate and for acknowledgement of any future needs to the transmission due to this mistake. Thanks to all the for the excellent feedback. Right now, you can’t prove anything was damaged. Lawyers are not cheap and should only be used when you have significant, real damages. Then I would find out who the automotive dept manager is at Walmart and have a discussion with them using the mechanic observation as evidence of their negligence. Perhaps an extended warranty that will cover future transmission failure. What I would want additionally from Walmart is for them to cover the costs for a comprehensive diagnostic from the Subaru dealership and then any damage that is found. You have no obvious damage and therefore the only real damages you have right now are the cost of the original service and the cost for your mechanic diagnosis. Next, you need to decide what you want from Walmart. I would refrain from adding fluid or altering the car in any way until you can talk to Walmart. I would leave out any speculation on damage incurred because it is just that, speculation. I would ask my mechanic to summarize the problem they found on a repair order. Any advice on how to follow up with Walmart? Turns out upon inspection transmission fluid drained.
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